We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. However, not all items are eligible. Any exclusions will be mentioned in our refund policy located at the bottom of our website.

Please Note: Customers must provide a valid tracking number to be eligible for a refund.

You can always contact us for any return questions at support@altavae.com

To start a return, you can contact us at support@altavae.com

If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Yes, customers will be responsible for return shipping, including packing and shipping fees.

Altavae will only provide a free return shipping label if you provide evidence that your product is defective or if there is another issue with your product. Please contact support@altavae.com for more information.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact your card-issuing bank with questions about when the credit will be posted to your account.

If you haven't received a credit for your return yet, contact your bank/credit card company. Keep in mind it may take some time before the refund is posted to your account.